Representative City Government Clients

City Of Houston

The City of Houston, the fourth most populous city in the nation, engaged STA to provide consulting expertise as it considered upgrade or replacement of its existing enterprise financial and human resource systems. STA worked closely with the City as a partner in refining its system requirements and facilitating the evaluation of proposals for ERP software and implementation services.

Services provided to the City included: 

• Developing a formal evaluation process to be followed during the evaluation process;
• Facilitating working sessions with City subject matter experts to elicit system requirements;
• Developing the document to request revised vendor proposals in accordance with the City’s requirements and scope of services;
• Facilitating the evaluation of proposals submitted for ERP software and associated implementation services;
• Preparing fit/gap analysis of proposal responses to business requirements (i.e., proposed system functionality vs. City’s requirements);
• Preparing detailed cost analyses and building total cost of ownership estimates (including cost of support organization, change management, training, backfilling, etc.) for each vendor offering;
• Developing a reference questionnaire and conducted reference checks on vendors;
• Developing detailed demonstration scripts (mapped to the City’s requirements) to be followed during vendor presentations;
• Facilitating the vendor presentations in accordance with the demonstration schedule and scripts;
• Supporting the City’s project management in contract negotiations; and
• Providing guidance to the City in developing the implementation strategy and project plan, including team organization, roles and responsibilities, milestones and deliverables, and implementation schedule.

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Los Angeles World Airports

Assisted the Los Angeles World Airports (LAWA) in requirements analysis, procurement support, and contract negotiations to obtain implementation services for the SAP Plant Maintenance, Fleet Management, and Business Warehouse components.  Also developed requirements and provided procurement support for the acquisition of SAP upgrade services to move to the new enterprise edition of SAP R/3.  The upgrade involved a complete review of the current SAP configuration and major business process reengineering services in the Human Resources, Payroll, and Purchasing areas.

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City of Fort Worth, Texas

The City of Fort Worth selected STA to provide consulting expertise in the acquisition of an enterprise resource planning system for its financials, procurement, and human resource/payroll functions.  STA is working closely with the City to:

• Facilitate working sessions with City subject matter experts to identify functional and technical requirements;
• Create a request for proposal in accordance with the City’s procurement rules and desired scope of services;
• Develop a formal evaluation process to be followed during the evaluation process;
• Facilitate the evaluation of proposals submitted for ERP software and associated implementation services;
• Develop detailed demonstration scripts (mapped to the City’s requirements) to be followed during vendor presentations;
• Facilitate the vendor presentations in accordance with the demonstration schedule and scripts;
• Support the City’s project management in contract negotiations; and
• Provide guidance, recommendations, quality assurance and oversight with respect to the software implementation.

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City of Round Rock, Tx

Assisted the City of Round Rock, Texas in the development and issuance of requests for proposals for a new integrated financial and human resources system, and for a utility billing system.  Also estimated total project costs and assisted in system evaluation, selection, and contract negotiations.

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City of Victoria, Tx

Assisted the City of Victoria, Texas in needs assessment and contract negotiations for software and implementation services associated with a new integrated administrative system.  The new system includes the following functionality: human resources, payroll administration, general ledger accounting, accounts payable, accounts receivable, cash receipting, purchasing/inventory, grant/project accounting, contract accounting, asset management, budget development, utility billing, work order and fleet management. STA also provided quality assurance services for the project's duration.

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City of Georgetown, Tx

Assisted the City of Georgetown, Texas with needs assessment and software evaluation associated with a new integrated administrative system to include the following functionality: human resources, payroll administration, general ledger accounting, accounts payable, accounts receivable, purchasing, asset management, and utility billing.   

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Houston Metro

The Metropolitan Transit Authority of Harris County (Houston METRO engaged STA in September 2006 to conduct a Business Case Analysis Study to assist the Authority in determining whether there was a compelling business case for consolidating its multi-system IT environment that supports its financial, procurement, and human resources/payroll functions onto one enterprise-wide Enterprise Resource Planning (ERP) platform.

STA applied its proven Business Case methodology to evaluate the cost of acquiring, implementing, and operating a new ERP system against the potential benefits that could be realized from the implementation to include (1) avoided system costs (i.e., retiring existing systems and not implementing planned/ anticipated systems should a new, replacement system be implemented), and (2) process- improvement benefits.

 In conducting this study, STA performed the following tasks:

• Worked with METRO personnel to formulate a vision for a single, consolidated, integrated IT environment based on an entity-wide ERP system
• Interviewed key METRO management personnel and IT stakeholders, as well as conducted a survey, to collect data necessary to estimate system costs including:  (1) Costs that would be incurred to operate, maintain, and enhance/ upgrade certain existing systems, and (2) Costs that would likely be incurred to implement, operate, maintain, and enhance/ upgrade planned/ anticipated systems, assuming a new system was not implemented
• Interviewed key METRO management personnel and process stakeholders, as well as conducted a survey, to collect data necessary to identify and evaluate business processes improvement opportunities that would likely be realized from the implementation of a new entity-wide ERP system
• Performed standard financial analyses of the estimated dollar-quantifiable costs and benefits of the implementation (e.g., Net Present Value [NPV], payback/breakeven, Internal Rate of Return [IRR]), and also took into consideration intangible (i.e., non-dollar-quantifiable) benefits that could potentially be realized from the implementation of a new, enterprise-wide ERP system

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